USER DESIGN PORTFOLIO: SOCIETY OF ENTERTAINMENT RESEARCH


ASSUMPTIONS ABOUT THE HYPOTHETICAL PROJECT

For this project, I feel like there will be a diverse number of users that could be looked at for this portfolio. This will have to be kept in mind throughout the project as there would be a big demand for this kind of project in both a professional and private capacity.

However, due to the recent GDPR legislation, certain privacy rules will have to be maintained in order for the project to adhere to it. Due to the nature of the project, it is vital to think of this legislation when coming up with ideas so to how the material will be accessed and even how much of the material can be available for the casual user. When looking at potential users; the largest group was General Public and it is also the most diverse group as it contains the largest range in ages. However, it is not open to every member of the public as there will be certain restrictions due to the nature of the archive. null

POTENTIAL USERS

General Public: 

  • Historians
  • Journalists/Broadcasters
  • Marketing Executives
  • Genealogists
  • Future Event Organisers
  • Students – All levels

The Creators: 

  • Actors
  • Dancers
  • Musicians
  • Photographers
  • Singers
  • Sportspeople

Curators

  • Qualified archivists
  • People with specific skills i.e. photography, preservation and cataloguing would be suitable for this group
  • Local history enthusiasts

Persona 1: Julie

Age: 20

Occupation; Undergrad Student studying a BA in Music

Relationship Status: Single

Lives: Roundstone, Galway with her parents two brothers and a pet dog. Commutes to and from home every day as she cannot afford to stay in student accommodation near campus as she does not have a job.

Technology: MacBook and iPhone.
Internet Usage = 8 hours daily. She uses the internet in college as the broadband in her village is quite poor and is unreliable.

What’s her Story?

Julie has an interest in Traditional Music and is part of the local Trad band where she sings and plays the bodhrán. In the future, she would like to play in a trad band professionally or become a music teacher in second level education.

Julie hopes to volunteer in the archive as part of her Internship with the local music school in the area. In doing this she will learn more about the history of trad music in the area and help to bring a focus to her Dissertation which she has to do as part of her final year in college. Julie also has some experience with websites as she regularly helps her Aunt with her e-commerce business as well as having an interest in the local music scene as her family has a long history with it in the local area.

 Persona 2: Alma

Age: 80

Occupation: Retired, Former Owner of The Rebel Bookshop, Cork.

Relationship Status: Married for 60 years to Pat

Lives: Cork City
Technology: Has a Samsung Smartphone Internet Usage: 1 hour daily

What’s her Story?

Alma was an aspiring actress in her youth and enjoyed taking part in various local productions that she was a part of when she was young. She took part in these plays as a way to socialise with other members of the community and it gave her a break from looking after her 5 children for a few hours every evening

She is keen to access the archive, as she finds this is a very interesting way to reminisce about the events that have taken place before. However, she is unsure how she will be able to access the archive, as she is not very internet savvy and often has to get her daughter to help her with certain things i.e. accessing the internet and using apps like Skype to speak to her grandchildren who live abroad. Alma doesn’t have regular access to a Tablet or Laptop computer as she doesn’t feel comfortable with technology using only her smartphone for her internet access on a daily basis. She also likes going to the local library to keep her love of books alive and as a social outing.

Persona 3: John 

Age: 36

Occupation: Freelance Journalist

Relationship Status: In a Relationship with Steve for 3 years

Lives: In a house in the suburbs of Dublin with Steve and his parents as they cannot afford to buy or rent a house due to the housing crisis

Technology: iPhone, MacBook Pro for home/travel

Internet Usage: Approx. 9 hours a day What is his story?

Ben is working on a piece about the Archive for one of RTÉ’s flagship shows Nationwide where he hopes the piece will be very popular among the target audiences. He is also hoping to speak to some of the people who were involved in the creation of the archive and also to people who are part of the archive. He is very comfortable using new technology and so has no problem accessing the site.

However, he is interested in the sports section of the archive as he played a lot of GAA as a child and still tries to attend as many Gaelic Football matches as he can, depending on his work schedule with his Brother and his family. One of his broadcasting heroes is Marty Morrissey and he hopes to follow in his footsteps one day as a Sports Correspondent for RTÉ in a number of years as he has already worked on a number of sports documentaries for the channel in the last few years.

SCENARIO 1 – JULIE

  1. Julie types in the address of the admin section of the website into the search bar of her browser. She is immediately asked to for her login credentials that she has been given by the webmaster of the site in order to control access to the website backdoor. When she logs in she can see what edits have been made to the archive by other authorised users on the sites Recent section on the Dashboard. She then looks at the recent posts tab to see what the last entry to the archive was, which was by Paul, her supervisor who is overseeing the digitisation of the archives.

  2. She then goes to the Dropbox Folder on the computer which again can only be accessed by authorised users. The Dropbox is where the digitised media has been uploaded to in order to keep it together, however, they are separated into different folders, depending on the type of activities i.e. plays, musicals, sports events, etc. Julie then cross-references these files with a Shared Excel Spreadsheet that holds the metadata of the media as well as a work log which corresponds to the upload schedule so that everyone knows what has been uploaded and when it has been done.

  3. Julie opens the spreadsheet and makes sure that the work log is up to date with what has been uploaded onto the website. She then begins working on the next media that need to be uploaded.

  4. She opens the folder marked Plays and searches for the image with the right serial number with the one marked on the Spreadsheet and begins to upload the image into the archive. Once it is uploaded, she adds a caption to the image detailing who is in the image. She also creates metadata for the file which corresponds with the Dublin Core Standards. However, before the image is uploaded to the archive, Julie must make sure that the tags and categories are suitable for the image so that the image will appear in the correct searches. If these are correct, then Julie will submit as a draft so that her supervisor can double check her work before it is uploaded fully to the site.

  5. Finally, Julie marks that photo off the list as ‘drafted’ and continues onto the next item.

SCENARIO 2 – ALMA

  1. Alma searches for the archive online using her smartphone. She opens the Home Page on her phone and begins to have a read of the menu buttons and the photos on the home page. She decides to click on the tab named ‘Plays’, as this is the section that she is most interested in.

  2. When she clicks on the ‘Plays’ tab she is brought to a section of the archive specifically for media from local plays. She is shown a selection of images but if she wants to find images from productions that she herself was in, she will need to filter down the search using the Filter Tab. This function allows Alma to search for images from specific locations, productions and years.

  3. However, because Alma has not set up an account with the archive then she cannot filter the media as much as she would like in order to help her find all the images she is looking for. Alma also has a number of pictures herself from her acting days and she would like to add them to the collection, but she doesn’t know how to submit them to the archive or how to set up an account.

  4. While looking through blog posts on the archive, she finds an article about setting up an account. To do this she asks her Daughter May to come around one evening to help her set the account up using her Daughter’s Computer.

  5. The account creation is simple, but Alma has to use May’s email account as she doesn’t have an email address of her own. She also has to put in basic personal information like Location, Occupation and Reason for creating the account. When they are creating the account, they find that there are three different versions of the account depending on what you want to use the archive for; whether you just want to look at the archive, whether you would like to submit materials to the archive or all of the above. All membership has a charge of €7.99 per month with the combined account being slightly cheaper. Alma decides to go for the combined one as this one suits her better and allows her to full access to the images she wants to look at and also gives her the opportunity to upload media as well.

  6. After she has set up the account, May reads the post about uploading images helps her other scan and upload the images with the captions onto the site for evaluation the photos must be assessed to make sure that they are suitable for a digital archive and Alma will receive a phone call in a number of days with follow-up questions about the photographs.

SCENARIO 3 – BEN

  1. Ben has been given access to the public section of the archive; as part of his report. Because he is using the archive as part of a segment for television, he has arranged to meet with some of the curators as well as interview some of the people who are in the archive.

  2. He looks at the homepage from his own MacBook by searching the name of the society. He does not find it at once as the website is not optimised for Search Engines. Once he finds it, he realises that the site is not working on his browser and he must use another one in order to view the media.

  3. When Ben finally gets the site working on a different browser, he finds it difficult to find exactly what he is looking for as the navigation of the site is quite poor. He is also constrained in his search as he is not a member of the society and because of the new regulations, he can only show a certain amount of the archive in the broadcast.

  4. He does, however, find the tutorial section very handy but he also has issues downloading the images he wants to use for the report due to restrictions on the archive. Another issue he has with the website is there is some information lacking in the captions of some of the images so Ben will find it difficult to track down these people in order to interview them for the broadcast.

WIREFRAME OR STORYBOARD DEMONSTRATING SCENARIOS

 

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